Return & Refund Policy
At Yuuceekingz Furnitures, we want you to be satisfied with your purchase. Because furniture is often large, bulky, and costly to transport, returns and refunds are handled according to the conditions below.
1. When Can an Item Be Returned?
A return may be accepted where:
The wrong product was delivered.
The product arrives damaged.
The product has a significant manufacturing defect.
The product received is materially different from the product ordered.
All return requests are subject to review.
2. Reporting a Problem
If your order arrives damaged, incorrect, or defective, please contact us as soon as possible after delivery.
You may be required to provide:
Your order details.
Clear photographs.
Videos showing the issue.
Photographs of the packaging where applicable.
A description of the problem.
This information helps us determine the appropriate resolution.
3. Damaged Products
Customers should inspect furniture upon delivery where reasonably possible.
Where damage appears to have occurred during transportation, please notify us immediately.
Depending on the circumstances, we may offer:
Replacement of the affected item.
Repair where appropriate.
Replacement of a damaged component.
Refund where replacement or repair is not reasonably possible.
The appropriate resolution will depend on the nature and extent of the damage.
4. Wrong Items
If you receive an item different from the one you ordered, contact us immediately.
Where the error is confirmed to be from our side, we will work with you to arrange the appropriate replacement or collection.
5. Change of Mind
Because furniture is often specially handled, packaged, transported, or prepared for individual orders, change-of-mind returns may not be accepted in every case.
If you simply change your mind after placing an order, contact us as soon as possible. We will review the order status and let you know whether cancellation or return is possible.
Any applicable delivery, transportation, handling, or other costs may be deducted where permitted.
6. Products That May Not Be Eligible for Return
Returns may not be accepted for products that:
Have been used or damaged after delivery.
Have been altered or modified by the customer.
Have been assembled incorrectly by the customer.
Have been exposed to improper handling or storage.
Are customised or made specifically according to the customer’s request.
Are returned without the required information or evidence.
Show signs of wear caused after delivery.
This does not affect any rights that cannot legally be excluded under applicable Nigerian law.
7. Return Condition
Where a return is approved, the product should generally be:
In its original condition.
Unused, except where inspection is necessary to identify a defect.
Returned with relevant accessories or components.
Properly protected during transportation.
We may refuse a return where the product has been damaged after delivery due to customer handling.
8. Return Transportation
Where the return is caused by an error on our part, such as sending the wrong product or delivering a confirmed damaged product, we will work with the customer regarding the return arrangements.
Where a return is requested for another reason and approved at our discretion, the customer may be responsible for applicable transportation or handling costs.
9. Refunds
Where a refund is approved, it will generally be processed after the returned product has been received and inspected, where a return is required.
Refund timing may depend on the payment method and financial institution involved.
Refunds will normally be made using the original payment method where practical.
10. Partial Refunds
In certain circumstances, where a product has a minor issue that does not justify a full return or replacement, we may offer a partial refund or another appropriate resolution.
This will be discussed with the customer before the resolution is finalised.
11. Exchanges
Where an exchange is approved, the replacement product will be subject to availability.
If the replacement product costs more than the original item, the customer may be required to pay the difference.
If it costs less, the applicable difference may be refunded according to the circumstances of the exchange.
12. Order Cancellation
If you need to cancel an order, contact us as soon as possible.
Cancellation may not be possible once an order has been prepared, customised, dispatched, or handed over to a delivery provider.
Where cancellation is approved, applicable delivery, handling, or other costs may apply depending on the stage of the order.
13. Customised Orders
Products made, modified, or customised according to a customer’s specific requirements may not be eligible for cancellation, return, or exchange unless the product is defective, damaged, or incorrectly supplied.
14. Our Review Process
Every return or refund request is reviewed based on the circumstances of the order.
We aim to handle complaints fairly and reasonably and will communicate with the customer regarding the available resolution.
15. Contact Us
For returns, refunds, or complaints, contact us:
Phone: 08164013305, 09011015652
Email: info@yuuceekingzfurnitures.com
Please include your order number and a clear description of the issue where applicable.
